At truedigital.store, we specialize in selling digital products that are delivered instantly upon successful purchase. Due to the nature of digital content, we enforce a strict no-refund policy. Please read the following terms carefully before making a purchase.
1. Digital Product Sales Are Final
All sales are final. Once a digital product has been delivered, we do not offer refunds, returns, or exchanges unless one of the exceptions below applies.
2. Exceptions to the No-Refund Policy
Refunds may be issued under the following circumstances:
Duplicate Purchase: If you accidentally purchased the same product more than once, we will refund the duplicate transaction(s).
Technical Issues: If the product cannot be accessed or downloaded due to a verified technical error on our side, and we are unable to resolve the issue within a reasonable time.
Incorrect Product Delivery: If you received the wrong product and did not download it, and notify us within 48 hours.
To request a refund under one of these exceptions, please contact us at support@truedigital.store with your order number and a clear explanation of the issue.
3. Non-Refundable Situations
We will not issue refunds in the following situations:
You changed your mind after purchase
You do not have sufficient technical knowledge to use the product
You misunderstood the product description
You claim dissatisfaction without valid reason
You request a refund after downloading/accessing the product
4. Chargebacks
Initiating a chargeback without contacting us first violates these terms. We reserve the right to ban future purchases and take appropriate action if fraudulent chargebacks occur.
